Warranty + Customer Care

At Michael Lee Homes, we are committed to providing our homeowners with peace of mind through our comprehensive 1-2-10 new home warranty. This warranty includes three key components to ensure your home remains in excellent condition:

  • One-Year Craftsmanship Warranty: Covers defects in workmanship and materials used in the construction of your home for the first year.
  • Two-Year Mechanical Warranty: Provides coverage for the major mechanical systems in your home, including electrical, plumbing, and HVAC systems, for two years.
  • Ten-Year Structural Warranty: Offers protection against structural defects, ensuring the integrity of your home’s foundation and load-bearing elements for ten years.

Emergency Assistance

In the event of an emergency, you can find a list of all emergency contact numbers on the major mechanical appliances located in the mechanical room. Our trusted mechanical partners offer 24/7 emergency contact lines to assist you anytime, day or night. Your safety and comfort are our top priorities.

Home Maintenance

While we use the finest materials and adhere to industry-leading installation practices, it’s important to understand that your home is not entirely maintenance-free. Regular upkeep and maintenance are essential to preserve the quality and functionality of your home. As a homeowner, taking care of your home will ensure it continues to be a safe and comfortable environment for you and your family.

Warranty Exclusions

Please note that our warranty does not cover issues arising from improper maintenance or operation. Additionally, any damage caused by homeowner actions or negligence that worsens an existing issue is excluded from warranty coverage. It is vital to follow recommended maintenance practices to keep your home in optimal condition.

One-Year • Craftsmanship Warranty

Craftsmanship Warranty

One-Year

One-year warranty covers Craftsmanship. This includes materials, workmanship, and craftsmanship defects.  These items are covered and be in compliance with building standards and minimum performance standards as outlined by the Builders Association of the Twin Cities (BATC).

Example: Drywall cracks and screw “nail” pops. This is the most common item that needs addressing at the one year and is expected. Due to season changes in our climate your home will go through different humidity changes in its first year and these will occur.

Two-Year • Mechanical Warranty

Mechanical Warranty

Two-Year

Two-year warranty covers Mechanical(s). This includes equipment in the mechanical room: furnace (HVAC), air conditioner (HVAC), and electrical plumbing systems. Each one of these systems should be performing at manufacture specifications and minimum performance standards as outlined by the Housing First Minnesota.

  • Plumbing
  • Electrical
  • Heating/Cooling (HVAC) Systems

10-Year • Structural Warranty

Structural Warranty

10-Year

Ten-year warranty covers structural. This is defined as MAJOR CONSTRUCTION DEFECTS means damage to the “load-bearing” function of the home which the home becomes unsafe, unsanitary, or otherwise unlivable.

Load-bearing components may include but are not exclusive to: footings and foundations, beams, girders, lintels, load bearing walls and partitions, floor systems, and roof trusses.

Damage to nonload-bearing portions of the home may be covered by the one-year craftsmanship warranty but do not constitute a major structural defect.

Submitting Warranty Claims

To ensure a smooth and efficient process for addressing any issues with your home, all warranty claims can be submitted through BuilderTrend, our user-friendly online platform. We are committed to providing fast responses to all requests, ensuring your concerns are addressed promptly and effectively. Our team is here to support you and maintain the high standards you expect from your Michael Lee Home.

Submit Warranty Claim(s)